SHIPPING AND PACKAGING DETAILS

Please find below the estimated shipping times from dispatch. 

*Please note that during busy periods like Sale we are not able to offer express delivery. *

• EXPRESS DELIVERY - IMPORTANT NOTE
  During peak demand time (e.g. Black Friday weekend, Christmas and Valentine's Day) deliveries may take longer than expected. For this reason our Express shipping may be delayed.
  Please note delivery estimates are subject to your location and couriers might extend the delivery window if your location is classified as "remote". Please contact our customer care team for more information on this.

DELIVERY PACKAGING

Your order will be delivered in a stylish black mailer bag with the Modloves logo.
Larger orders will arrive in an unbranded brown mailer box.
Gift wrapped items will be packaged in a luxury branded gift box, and delivered in a white outer carton.

TRACKING

For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation.

WHAT IS THE DELIVERY SERVICE AND OPTIONS?

We do everything we can to make sure your order is delivered on time and in full. However please note that during peak demand time (e.g. Black Friday weekend, Christmas and Valentine's Day) deliveries may take longer than expected. Modlovescurrently uses USPS, Landmark and DHL services to ship to the US, with standard and express shipping options available.

WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES?

If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available). Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information.

WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT?

If your delivery is more than 14 working days overdue, please contact us. We will then do everything we can to track down your order.